Elyse Walker
  • The Latest
  • Edits
    Edits

    Summer Escape

    • Going Out East
    • Wine Country
    • Mediterranean Getaway
    • European Tour

    RSVP

    • Beach Wedding
    • Garden Soiree
    • Black Tie Affair
    • Ladies' Night

    Accessories

    • Sandal Season
    • Summer Bag POV
    • Jewelry More Is More

    Discover More

    • Power Palette
    • Prints Of Summer
    • A City Summer
    • Elyse's Edit
    • The Bride Edit
  • Designers
    Designers

    Designers A-Z

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #
    • All Designers

    Featured Designers

    • Bottega Veneta
    • Tom Ford
    • Brandon Maxwell
    • Zimmermann
    • Loewe
    • Amina Muaddi

    New Designers

    DESIGNER—CHRISTOPHER ESBER
    Designer—Balenciaga
  • Clothing
    Clothing

    Categories

    • Dresses
    • Tops
    • T-Shirts
    • Sweaters
    • Coats
    • Jackets
    • Jeans
    • Pants
    • Shorts
    • Skirts
    • Beachwear
    • Knitwear
    • Lounge
    • All Clothing

    Edits

    • Power Palette
    • Prints Of Summer
    • A City Summer
    • Elyse's Edit
    • The Bride Edit

    Featured

    Designer—Carolina Herrera
    Elyse's Edit—Shop Her Picks
  • Shoes
    Shoes

    Categories

    • Wedges
    • Sandals
    • Heels
    • Mules
    • Flats
    • Sneakers
    • Boots
    • All Shoes

    Featured

    Designer—Gianvito Rossi
    Edit—Sandal Season
  • Bags
    Bags

    Categories

    • Shoulder Bags
    • Crossbody Bags
    • Evening Bags
    • Tote Bags
    • Top Handle Bags
    • Beach Bags
    • Mini Bags
    • Clutches
    • All Bags

    Featured

    Designer—Saint Laurent
    Edit—Summer Bag POV
  • Jewelry
    Jewelry

    Categories

    • Necklaces
    • Bracelets
    • Earrings
    • Rings
    • All Jewelry

    Featured

    Designer—Spinelli Kilcollin
    Edit—More Is More
  • Accessories
    Accessories

    Categories

    • Belts
    • Hats
    • Scarves
    • Wallets
    • Pouches
    • Sunglasses
    • Hosiery
    • All Accessories

    Featured

    Designer—Maison Michel
    Edit—Here Comes The Sun
  • Home
    Home

    Categories

    • Decor
    • Candles
    • Blankets
    • All Home

    Featured

    Designer—Missoni Home
    Edit—Happy At Home
  • Styling
    Styling

    Styling at Elysewalker

    OUR EXCEPTIONAL EXPERIENCE AND UNMATCHED SERVICE MAKES ELYSEWALKER YOUR DESTINATION FOR PERSONALIZED, HEAD-TO-TOE STYLING. WHETHER ITS A SEASONAL UPDATE OR A BRAND-NEW WARDROBE, OUR EXPERTS ARE HERE TO HELP YOU.

    Get Connected

    • Meet our Stylists
    • Work with a Stylist
    • Book a Virtual Appointment
    • Contact our Styling Team
  • Sale
My Account Questions?

CONTACT CLIENT SERVICES
MONDAY - FRIDAY 9AM-6PM PST

EMAIL CLIENT SERVICES

CALL TOLL FREE (US)

  • Questions?
    • Log in
    • Create Acount
  • Want List

HOW CAN WE HELP YOU?

CONTACT CLIENT SERVICES

Monday - Friday 9AM-6PM PST
Call us: 424.410.7064
Email us: clientservices@elysewalker.com

  • FAQ
  • Order Tracking
  • Shipping
  • Returns
  • Styling

Your Shopping Bag 0

COMPLIMENTARY SHIPPING + RETURNS
Your shopping bag is empty.
Sign in to ACCESS YOUR WANT LIST, or SHOP The Latest.

Just in

Sloan Wrap Dress

ELYSEWALKER LABEL

$595
flor's Pick

PVC Slip On Sandals

MANOLO BLAHNIK

$695
  1. Client Services
  2. Returns

Returns

RETURNS

We hope that you are pleased with your order. If for any reason you are not fully satisfied, we offer free returns according to the policies outlined below. If you have any questions, please contact Client Services via clientservices@elysewalker.com or call 424.410.7064.

You can return merchandise to any of our elysewalker stores or by visiting our Return Center here.

Return Policy

We gladly accept the return of merchandise according to our policies and requirements as outlined below. We reserve the right to deny a refund if the returned merchandise does not meet these requirements:

  • Full-price and sales items in new and original product condition, with all tags attached and original box and dustbags included can be returned for a full refund within 14 days of the delivery date. Worn, altered or washed items cannot be returned.
  • Returns of all jewelry items must be made within 7 days of delivery.
  • Items marked as Final Sale items cannot be returned at any time and are not eligible for price adjustments.
  • All customized items are Final Sale.
  • Special order and customized jewelry is Final Sale and not eligible for a refund.
  • eGift Cards are Final Sale, may not be returned and may not be redeemed for cash except as required by law.
  • Handbags, shoes, accessories, belts, and small leather goods must be returned in the original box and dust bags included in original packaging.
  • All swimwear should be returned with the sanitary strip intact.
  • In-store purchases cannot be returned online.
  • Online purchases may be returned in elysewalker stores.
  • elysewalker merchandise purchased at independent retailers, department stores or discount stores must be returned to the retailer where it was purchased. 

Refunds for returned items will be credited in the same form as the original payment method.

In the event we suspect that any customer is using the site to perpetuate fraud, or taking advantage of the return policy, we have the right to refuse a return, or refuse to process a refund, or opt to provide a store credit. 

Returning Your Order

We offer free returns for orders in the continental U.S. only. You can return merchandise to any of our elysewalker stores or by visiting our Return Center here. Simply follow the instructions to begin your return, at the end you will be given a return label to print. If you need assistance, contact Client Services via clientservices@elysewalker.com or call 424.410.7064.

You may also return your package using the pre-paid return label included in your order following the instructions below:

  1. Pack the items you are returning in the original package; enclose the original packing slip or a copy of the packing slip in your return package. Please be sure to mark the return quantity for all items you’re returning.
  2. Seal the box securely and adhere the return shipping label included with your order to the package.   
  3. Packages can either be dropped off at any authorized UPS location, or you can schedule a pick-up via 1-800-PICK-UPS®. Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.

 Only one prepaid label is provided for each order, therefore we ask that all goods are returned in the same parcel.  

 Your order is insured when we send it to you. To guarantee that your return package is insured, please make sure to use the label provided by our Return Center or the pre-paid return label included in your package.  

 Please make sure to obtain a drop-off receipt for returns, we are not responsible for items lost, stolen or damaged by the carrier or shipment center.  The drop of receipt is your confirmation of the return.  If you are sending the return using your own carrier we are not responsible for returned items that we do not receive. We do not reimburse for return labels paid for by consumers.

Refunds and Credits

Once your package has been received at the elysewalker warehouse, and your items are approved for return, your refund will be processed within 2-3 business days (Monday - Friday).

You will receive your refund in the original form of payment or receive an elysewalker credit per our policies. Once we receive your return, we will process your refund within 2-3 business days and send you an email confirmation.

Any shipping costs are non-refundable unless the return is a result of a manufacturing error or a shipping error on our part.

Your bank may require an additional 3-5 business days (Monday - Friday) to reflect the return transaction once we process the return. Typically, debit and credit cards with regional banks take 7-10 business days.

Please note, online credits may only be redeemed online at elysewalker.com. Store credits may only be redeemed at elysewalker stores.

Gift Returns

Have you changed your mind about a gift you received that was purchased on elysewalker.com? Contact Client Services via clientservices@elysewalker.com or call 424.410.7064 between 9AM – 6PM PST, Monday – Friday, except for holidays.

Exchanges

We do not offer automated exchanges at this time. Should you need a different size or color of an item you have purchased, please return your original items and place a new order for the style and color you want.

Shipping Errors or Damaged Products

If we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Please use the prepaid shipping label included with your package to return your order. To arrange to replace your product:

To receive your shipping label and arrange to replace your product:

  • Contact Client Services via clientservices@elysewalker.com or call 424.410.7064 between 9AM-6PM PST, Monday through Friday (except for holidays) and refer to the order number listed on your packing slip or your order confirmation email.
  • Customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur.
  • We are not liable for any damages and/or package loss from a third-party shipping service.

All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact UPS to open up a stolen package case. Please have your tracking information available.

Jewelry Repairs

We offer jewelry repairs for items purchased within 90 days from receipt. Please note, there may be a repair fee at times due to the nature of the item and/or repair.

PERSONAL STYLING SERVICES

Whatever your styling need, we’ve got you covered. Connect directly with our expert styling team to receive personalized lookbooks and one-to-one consultations.

Complimentary shipping and returns

We make it easy by providing a pre-paid return label with every eligible order.

Join the community

Be the first to know about sneak peeks, new season drops and must-have collections. Subscribe to our newsletter and join the elysewalker community.

Luxury for
Real life

CONTACT CLIENT SERVICES
Monday - Friday 9AM-6PM PST
Call Us: 424.410.7064
Email Client Services

Luxury for
Real life

CONTACT CLIENT SERVICES
Monday - Friday 9AM-6PM PST
Call Us: 424.410.7064
Email Client Services

  • Questions?

    • FAQ
    • Order Tracking
    • Shipping
    • Returns
    • Styling
  • About

    • Our Story
    • Philanthropy
    • Designers
    • Contact
    • Careers
  • Visit Us

    • Elysewalker

      • Pacific Palisades
      • Newport Beach
      • Calabasas
      • St. Helena
    • Towne by Elysewalker

      • Pacific Palisades
      • Newport Beach
      • Beverly Glen

Follow us on social media

Instagram
Instagram
Instagram
  • Facebook

Sign Up For Our Newsletter

  • Terms Of Use
  • Accessibility
  • Privacy Policy
  • DO NOT SELL MY PERSONAL INFO
© 2022 Elysewalker. All rights reserved.

Log In

LOG IN OR CREATE AN ACCOUNT TO USE OUR WANT LIST FEATURE. THIS ALLOWS YOU TO SAVE MULTIPLE WANT LISTS AND SHARE THEM WITH YOUR FRIENDS AND FAMILY.
Don't have an account?
Forgot Your Password?

Forgot Your Password

Please enter the email address you registered with, and we will send you a link to reset your password.
Cancel
Close

THIS WEBSITE USES COOKIES TO MAKE THE EXPERIENCE OF THIS WEBSITE
BETTER. BY CONTINUING PAST THIS NOTICE AND BY USING THIS WEBSITE, YOU CONSENT
TO THE USE OF COOKIES AND TO ALL OF THE OTHER TERMS AND CONDITIONS IN THIS
WEBSITE’S PRIVACY POLICY AND TERMS OF USE. YOU CAN READ OUR PRIVACY POLICY AND TERMS OF USE BY CLICKING HERE.

Close
Learn More I Agree
Elyse Walker uses cookies to personalize your experience. By accepting, you agree to our use of cookies.
Accept
Styling questionnaire

Contact Our Styling Team

Have a quick styling question? A member of our styling team will respond to your request within 2-3 business days.

Name*

Cancel

Styling questionnaire

Contact Client Services

We will respond to your request in 1-2 business days.

Name*

Cancel

Contact Us
Subscribe to our newsletter