Returns

You can return merchandise by visiting our Return Center here. 

We hope that you are pleased with your order. If for any reason you are not fully satisfied, we offer free returns according to the policies outlined below. If you have any questions, please contact Client Services via clientservices@elysewalker.com. 

You may also return merchandise to any of our elysewalker stores, but your refund will not be processed until the merchandise is received in our warehouse. 

RETURN POLICY

We gladly accept the return of merchandise according to our policies as outlined below. We reserve the right to deny a refund if the returned merchandise does not meet these requirements:  

  • Full-price and sales items in new and original product condition, with all tags attached and original box and dustbags included can be returned for a full refund within 14 days of the delivery date. Worn, altered or washed items cannot be returned. 
  • Returns of all jewelry items must be made within 7 days of delivery. 
  • Items marked as Final Sale items cannot be returned at any time and are not eligible for price adjustments. 
  • All customized items are Final Sale. 
  • Special order and customized jewelry is Final Sale and not eligible for a refund. 
  • eGift Cards are Final Sale, may not be returned and may not be redeemed for cash except as required by law. 
  • Handbags, shoes, accessories, belts, and small leather goods must be returned in the original box and dust bags included in original packaging. 
  • All swimwear should be returned with the sanitary strip intact. 
  • In-store purchases cannot be returned online. 
  • Online purchases may be returned in elysewalker stores. 
  • elysewalker merchandise purchased at independent retailers, department stores or discount stores must be returned to the retailer where it was purchased.  

Refunds for returned items will be credited in the same form as the original payment method or an elysewalker online credit per our policies. 

In the event we suspect that any customer is using the site to perpetuate fraud, or taking advantage of the return policy, we have the right to refuse a return, or refuse to process a refund, or opt to provide an online credit.   

RETURNING YOUR ORDER

We offer free returns for orders in the continental U.S. only. You can return merchandise by visiting our Return Center. Simply follow the instructions to begin your return, at the end you will be given a return label to print. If you need assistance, contact Client Services via clientservices@elysewalker.com.  

You may also return merchandise to any of our elysewalker stores, but your refund will not be processed until the merchandise is received in our warehouse.  

To ship your return:   

  1. Pack the items you are returning in the original package (if possible); enclose the original packing slip or a copy of the packing slip in your return package. Please be sure to mark the return quantity for all items you're returning  
  2. Seal the box securely and adhere the return shipping label provided.   
  3. Packages can either be dropped off any authorized UPS location, or you can schedule a pick-up via 1-800-PICK-UPS®. Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.   

Only one prepaid label is provided for each order, therefore we ask that all goods are returned in the same parcel.   

Your order is insured when we send it to you. To guarantee that your return package is insured, please make sure to use the return label provided.  

Please make sure to obtain a drop-off receipt for returns, we are not responsible for items lost, stolen or damaged by the carrier or shipment center. The drop-off receipt is your confirmation of the return. If you are sending the return using your own carrier we are not responsible for returned items that we do not receive. We do not reimburse for return labels paid for by consumers.

REFUNDS AND CREDITS

Once your package has been received at the elysewalker warehouse, and your items are approved for return, your refund will be processed within 3-5 business days (Monday - Friday). 
 
You will receive your refund in the original form of payment or receive an elysewalker online credit per our policies. Once we receive your return, we will process your refund within 3-5 business days and send you an email confirmation. 
 
Any shipping costs are non-refundable unless the return is a result of a manufacturing error or a shipping error on our part. 
 
Your bank may require an additional 3-5 business days (Monday - Friday) to reflect the return transaction once we process the return. Typically, debit and credit cards with regional banks take 7-10 business days. 
 
Please note, online credits may only be redeemed online at elysewalker.com. Store credits may only be redeemed at elysewalker stores. 

GIFT RETURNS

Have you changed your mind about a gift you received that was purchased on elysewalker.com? Visit our Return Center here to return your gift for an online credit. For help, contact Client Services via clientservices@elysewalker.com between 9AM – 5PM PST, Monday – Friday, except for holidays.  

EXCHANGES

We do not offer automated exchanges at this time. Should you need a different size or color of an item you have purchased, please return your original items and place a new order for the style and color you want.  

SHIPPING ERRORS OR DAMAGED PRODUCTS

If we process an order incorrectly or you receive a damaged or defective item, we will gladly replace it or accept it for a full refund at our expense. Please visit our Return Center to return your order. Simply follow the instructions to begin your return, at the end you will be given a return label to print.  

To arrange to replace your product: 

  • Contact Client Services via clientservices@elysewalker.com between 9AM-5PM PST, Monday through Friday (except for holidays) and refer to the order number listed on your packing slip or your order confirmation email. 
  • Customers using a third-party shipping service are responsible for any duties, taxes and shipping costs that may occur. 
  • We are not liable for any damages and/or package loss from a third-party shipping service. 

All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact UPS to open up a stolen package case. Please have your tracking information available. 

JEWELRY REPAIRS

We offer jewelry repairs for items purchased within 90 days from receipt. Please note, there may be a repair fee at times due to the nature of the item and/or repair.