Refund policy
Return Policy
We gladly accept the return of merchandise according to our policies and requirements as outlined below. We reserve the right to deny a refund if the returned merchandise does not meet these requirements.
- Full-price and sales items in new and original product condition, with all tags attached, can be returned for a full refund within 14 days of the delivery date. Worn, altered or washed items cannot be returned or exchanged.
- Returns of all jewelry items must be made within 7 days of delivery.
- Items marked as Final Sale items cannot be exchanged or returned at any time and are not eligible for price adjustments.
- All Made to Order items are Final Sale
- E-gift cards are Final Sale and may not be returned and may not be redeemed for cash except as required by law
- Shoes must be returned in the original box and dust bags included in original packaging.
- All swimwear must be returned with the sanitary strip intact.
- In-store purchases cannot be returned or exchanged online. For full in-store policies Terms and policies may differ in store.
- Online purchases cannot be returned or exchanged in elysewalker retail stores.
- elysewalker merchandise purchased at independent retailers, department stores or discount stores must be returned to the retailer where it was purchased.
Refunds for returned items will be credited in the same form as the original payment method.
In the event we suspect that any customer is using the Site to perpetuate fraud, or taking advantage of the return policy, we have the right to refuse a return, or refuse to process a refund, or opt to provide a store credit.
