Borrow—
How it works
1. Borrow
Rent from an ever-changing collection of designer styles.
2. Wear
Try your item for 14 days with the option to extend or purchase.
3. Keep or Return
Buy your item and make it yours or send it back in the convenient prepaid return bag.
Borrow—Benefits
Try with the Option to Buy
Wear looks from our collection. Love a piece? Buy it at an exclusive price.
Dress for Every Event
Plan special looks for parties, presentations, luncheons, weddings, vacations, nights out, and more. Borrow what you think you'll only wear once.
Borrow for Longer
Wearing an item but still can’t decide? Extend your rental period beyond 14 days.
Easy Returns
Simply wear and return using a convenient prepaid label.
Wear Without Worry
You're fully covered. There are no additional fees for minor damage or general wear and tear.
Professional Cleaning Included
No more trips to the dry cleaner. All items are cleaned upon return with our eco-conscious processes.
Always Something New
New items are added all the time, so browse often.
Questions?—
Get the answers
ABOUT BORROW
What is the Borrow program?
elysewalker has partnered with The Ensemble to provide you with a seamless Borrow experience. Borrow allows you to rent an item from us for a period of time, with the option to purchase if desired.
How does the Borrow program work?
Select an item to borrow on the elysewalker website. You’ll then be redirected to The Ensemble to complete the check-out process. You’ll receive your borrowed item, which can be returned at any time using the prepaid mailer or purchased at a discounted price.
Why do I need to sign up or create a Borrow account?
The Ensemble is a separate platform from the elysewalker website, therefore you will need to provide your email address, shipping address, and credit card to place an order. If you have any questions please visit https://support.borrow.theensemble.me/hc/en-us.
How long can I borrow an item for?
The Borrow period is noted on your order summary. You can check when your Borrow period is ending from the “My Borrowed Items” section of The Ensemble website https://borrow.theensemble.me/. You can also choose to keep your item for longer for a daily fee.
Can I purchase an item during my Borrow period?
Yes, you can purchase the item directly from the “My Borrowed Items” section on the Ensemble website https://borrow.theensemble.me/. Click the “Buy Item” button and confirm the purchase. The item will be charged to the card we have on file. Once the item is purchased, we will move the item to your “History” section.
What styles are available in the Borrow program?
Borrow is available for select items and new items are added frequently.
What if I accidentally stain or damage an item?
Clothing gets snagged, spills find shirts, and shoes get scuffed. It's completely expected, and you will not be held accountable for normal wear and tear that occurs.
Am I wearing items that other people have worn?
Items may have been previously borrowed by others, but we keep all of the items we offer in like-new condition, with each item completing a thorough cleaning process and three rounds of inspection.
The garment I borrowed has a hangtag attached. Can I remove it?
Yes, please remove the hangtag prior to wearing the garment. Please do not remove the garment label.
The hangtag states that if I remove it, I won’t be able to return the garment I
borrowed. Can I remove it?
Yes, please remove the hangtag prior to wearing the garment. You
will still be able to return your item. Please do not remove the garment label.
Can I borrow in stores?
Right now Borrow is only offered online. You can Borrow select items on elysewalker.com and either buy it to keep or send it back via USPS when you are done. You may not return borrowed items in stores.
Where should I go if I still have more questions about Borrow?
You can find more information on the How It Works page https://elysewalker.com/pages/borrow-how-it-works or Frequently Asked Questions page https://elysewalker.com/pages/faqs.
PAYMENTS
How much does it cost to Borrow?
The cost to borrow varies by item. Please check the elysewalker website to check the exact price.
What type of payments do you accept?
We accept standard MasterCard, Visa, Discover, and American Express credit and debit cards for all of our payments. Additionally, we also accept Apple Pay and Google Pay.
DELIVERY
How much does shipping cost?
We offer complimentary shipping. You’ll receive a separate prepaid return envelope to return your borrowed item. Delivery takes 2-4 business days in most cases.
Where do you ship?
We currently serve customers in the United States of America.
How do I return my borrowed item?
In your “My Borrowed Items” section, click “Return Item” to notify us that you are sending your item back. Then simply place the item in the prepaid return bag that was provided to you along with your order. Clicking “Return Item” ends your Borrow period automatically. If you misplace your bag, please email us at support@theensemble.me and we will be happy to send you a new prepaid label that you can print out and use at any time.
