We accept returns of eligible products purchased online through our website within 14 days of delivery of order with the exceptions noted below: 

• Jewelry must returned within 7 days of delivery date.
• Made to order jewelry is FINAL SALE.
• All customized items are FINAL SALE.  
• Items noted as FINAL SALE on the product detail page and at checkout are not eligible for return.

For more details, see our Return Policy.

If for any reason you are not fully satisfied, you can return merchandise using the pre-paid return label included in your order, following the instructions below:

• Pack the items you are returning in the original package and enclose the original packing slip.
• Seal the box securely and adhere the return shipping label included with your order to the package.
• Packages can either be dropped off at any authorized UPS location, or you can schedule a pick-up via 1-800-PICK-UPS®. Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.

If you do not have the return label that came with your order or if it has been misplaced, please have your order number available and visit our Return Center to print a new one.

We offer free ground shipping and returns on all orders within the continental U.S. Please note, we do not ship internationally at this time. Shipping costs and terms may vary at elysewalker stores.

For more details, visit our Order Placement and Shipping Details.

Online purchases cannot be returned in stores. Please refer to our Return Policy for more details.

In-store purchases cannot be returned online. Terms and policies may differ in-store. Please see Stores for more details.

To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your order immediately, we cannot update or cancel orders once you’ve received the order confirmation email.

If you forgot to add a promotional code, please contact Client Services via clientservices@elysewalker.com or call 424.410.7064. Include your order number and promotional code in communication.

Please note that we can only retroactively apply missing promotional codes within 7 days of your order being shipped.

We will honor a one-time price adjustment on full-price items within 7 days of the shipment date of the original order. To receive a price adjustment, please contact Client Services via clientservices@elysewalker.com or at 424.410.7064 and refer to your order number. Private Sale items are excluded and other promotions may also be excluded.

We accept the following credit cards with U.S, billing addresses only: American Express, MasterCard, Visa and Discover.

We also accept Apple Pay, Google Pay, Shopify Pay and Paypal.

We currently support shipping within the United States only. We will offer international shipping in the future.

The vast majority of our orders will be delivered with no signature required. We may require a signature for some orders. Should your order require signature upon delivery, a member of our Client Services team will contact you in advance of delivery.

All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact UPS to open up a stolen package case. Please have your tracking information available.

We encourage you to set up an account to improve your shopping experience. When you create an elysewalker.com account you will to be able to:

• Check out more quickly on return visits; we securely save your address and contact information for quick check out.
• View your order history to access the details of all your past orders.
• Access unique features such as Your Closet and Your Want Lists.
• Work with an elysewalker Stylist and receive personalized Lookbooks delivered to the Styled for You area of your account dashboard.

You must create and log in to your elysewalker.com account to utilize the Want Lists feature. As you are shopping the site, you can add items to your Want Lists by clicking the heart icon next to "Add to Bag."

You may create and name individual Want Lists for different occasions and can share these with friends, family or your Stylist.

We provide several different ways to work with a Stylist to build your ultimate wardrobe. 

For more details, visit our Guide to Styling Services.

During checkout, you may select to have an item gift wrapped in our signature metallic box with grey ribbon. You will also be able to write a personalized gift note. A fee of $15 will be added to your order. The packing slip included with the order will not include any product pricing information.

eGift Cards are available for purchase on www.elysewalker.com/products/gift-card. They are available for purchase in $200, $500, $1,000 and custom denominations. eGift Cards will be delivered electronically to the email address of the purchaser or the gift recipient. eGift Cards will be redeemable towards any valid elysewalker.com purchase, but cannot be used for purchase in elysewalker stores at this time.

Please note, physical gift cards can only be purchased and redeemed at elysewalker store locations.

Visit the Personal Info section of your account and select Reset Password.

Contact the Jewelry Concierge to receive assistance with sizing, sourcing, repairs, special orders and finding the perfect piece for any occasion. Email jewelry@elysewalker.com or chat with us directly between 9AM-6PM PST, Monday - Friday, except for holidays.

We offer jewelry repairs for items purchased within 90 days from receipt. Please note, there may be a repair fee at times due to the nature of the item and/or repair.

For more details on our privacy policy, click here.

If you have additional questions, please contact Client Services at clientservices@elysewalker.com or 424.410.7064 between 9AM-6PM PST, Monday - Friday, except for holidays.