How do I check my order status?
If you placed your order while logged in to your elysewalker.com account: To check your order status, navigate to the "Orders" section of your account. Here, you can see detailed order information about your current and past orders. If your order has shipped, you will see the tracking number.
If you placed your order as a guest: If you checked out as a guest, we will send you emails when your order ships and when it is out for delivery; these will include UPS tracking details. You can then track the progress of your package on UPS.com.
Alternatively, you may visit Order Tracking.
What is your return policy?
We accept returns of eligible products purchased online through our website within 14 days of delivery of order with the exceptions noted below:
- Jewelry must returned within 7 days of delivery date.
- Made to order jewelry is FINAL SALE.
- All customized items are FINAL SALE.
- Items noted as FINAL SALE on the product detail page and at checkout are not eligible for return.
For more details, see our Return Policy.
How do I make a return?
If for any reason you are not fully satisfied, you can return merchandise to any of our elysewalker stores or by visiting our Return Center here. Simply follow the instructions to begin your return, at the end you will be given a return label to print. You may also return your package using the pre-paid return label included in your order following the instructions below:
- Pack the items you are returning in the original package; enclose the original packing slip or a copy of the packing slip in your return package. Please be sure to mark the return quantity for all items you’re returning.
- Seal the box securely and adhere the return shipping label included with your order to the package.
- Packages can either be dropped off at any authorized UPS location, or you can schedule a pick-up via 1-800-PICK-UPS®. Please ensure the package is scanned for tracking purposes and obtain a receipt if possible.
All returns are subject to the policies and requirements of our Return Policy.
Do you charge for shipping and returns?
We offer free ground shipping and returns on all orders within the continental U.S. 2nd Day and Next Day Air services are offered for an additional fee. Please note, we do not ship internationally at this time. Shipping costs and terms may vary at elysewalker stores.
Returns are free when you use our Return Center or the pre-paid return shipping label included in your package. We cannot reimburse you for return shipping costs should you choose not to use our pre-paid label.
For more details, visit our Order Placement and Shipping Details.
Can I make changes to or cancel my order?
To provide the best possible service for our customers, we begin processing an order as soon as the order is placed. Because we may have started the processing of your order immediately, we cannot update or cancel orders once you’ve received the order confirmation email.
Please note that we can only retroactively apply missing promotional codes within 7 days of your order being shipped.
Do you offer price adjustments?
We will honor a one-time price adjustment on full-price items within 7 days of the shipment date for price differences on eligible items only. To receive a price adjustment, please contact Client Services via firstname.lastname@example.org or call 424.410.7064 and refer to the order number on your packing slip or the order confirmation email. All Sale items are excluded. Other promotions may also be excluded.
What forms of payment do you accept?
We accept the following credit cards with U.S, billing addresses only: American Express, MasterCard, Visa and Discover.
We also accept Apple Pay, Google Pay, Shopify Pay and Paypal.
Do you ship internationally?
We currently support shipping within the United States only. We will offer international shipping in the future.
Is a signature required for delivery?
The vast majority of our orders will be delivered with no signature required. We may require a signature for some orders. Should your order require signature upon delivery, your UPS tracking information will indicate that your package requires a signature.
What do I do if I think my package was stolen?
All goods are your responsibility from the time we deliver them to the address specified on the order. Should you suspect your package has been stolen after delivery, we suggest you contact UPS to open up a stolen package case. Please have your tracking information available.
What are the benefits of creating an account?
We encourage you to set up an account to improve your shopping experience. When you create an elysewalker.com account you will to be able to:
- Check out more quickly on return visits; we securely save your address and contact information for quick check out.
- View your order history to access the details of all your past orders.
- Access unique features such as Your Closet and Your Want Lists.
- Work with an elysewalker Stylist and receive personalized Lookbooks delivered to the Styled for You area of your account dashboard.
How do I use the Want Lists feature?
You must create and log in to your elysewalker.com account to utilize the Want Lists feature. As you are shopping the site, you can add items to your Want Lists by clicking the heart icon next to "Add to Bag."
You may create and name individual Want Lists for different occasions and can share these with friends, family or your Stylist.
How can I work with an elysewalker Stylist?
We provide several different ways to work with a Stylist to build your ultimate wardrobe.
For more details, visit our Guide to Styling Services.
How can I send an order as a gift?
During checkout, you may select to have an item gift wrapped in our signature metallic box with grey ribbon. You will also be able to write a personalized gift note. A fee of $15 will be added to your order. The packing slip included with the order will not include any product pricing information.
Do you sell elysewalker Gift Cards?
eGift Cards are available for purchase on www.elysewalker.com/products/gift-card. They are available for purchase in $200, $500, $1,000 and custom denominations. eGift Cards will be delivered electronically to the email address of the purchaser or the gift recipient. eGift Cards will be redeemable towards any valid elysewalker.com purchase, but cannot be used for purchase in elysewalker stores at this time.
Please note, physical gift cards can only be purchased and redeemed at elysewalker store locations.
How do I reset my password?
Visit the Personal Info section of your account and select Reset Password.
Need help with jewelry?
Contact the Jewelry Concierge to receive assistance with sizing, sourcing, repairs, special orders and finding the perfect piece for any occasion. Email email@example.com or chat with us directly between 9AM-6PM PST, Monday - Friday, except for holidays.
We offer jewelry repairs for items purchased within 90 days from receipt. Please note, there may be a repair fee at times due to the nature of the item and/or repair.